PAYMENT

It’s possible to order with PayPal-Express without opening an account on DX. An alternative would be to pay with credit card. We recommend paying with PayPal as it offers buyers protection, regardless of whether or not you open an account on DX. Contacting PayPal as the first step in troubleshooting isn’t always necessary because the customer service at DX.com is very helpful. Keep in mind that the customer service keeps Chinese business hours and therefore will not always be reachable at normal times. Another available but exotic payment method is Webmoney.

If you order an item in bulk (ie, three or more units of the same product) you will be offered a quantity discount. This discount costs a one-time charge of $1.70, so it’s not always worth it.

DELIVERY TIME AND SHIPPING

Standard shipping is always free of charge and your shipment will receive a tracking number for all orders over $15. This means that you don’t have to have an account on DX.com to follow your order as your shipment tracking number and your email address will be sufficient information for you to log in on the DealExtreme tracking page. Both shipping methods should be shipped within 7-10 workdays . If you need to receive your order faster, you can choose express shipping. This guarantees a faster processing time, so that your order should be shipped within 3-7 days, but it costs extra. It is possible to send defective products back to DX.com and be reimbursed for the return shipping fee and the item. If a problem with the merchant arises, we recommend making use of PayPal’s buyer protection.

Although Dealextreme is well-established in the American market, they sometimes have trouble with PO Boxes. If you list a PO Box as the delivery address, the delivery company and Dealextreme may not be able to reach you in case of any problems. It is not unheard of for certain packages using excessive bubble wrap to be turned away at post offices, so its usually better to list a physical mailing address.

DEALEXTREME AND CUSTOMS

Dealextreme declares parcels carefully so that any unwanted stop at customs are rare. Nevertheless, one should be aware that customs does random checks on even well-declared packages from China.

For shipments entering the US, extra taxes and fees on your product may occur – an unfortunate downsite of international ordering. The amount to be paid can vary widely from nothing to $495 depending on the product and how its sent. Not every item is taxed when entering the country, but the majority are only subject to a nominal processing fee of between $2 and $9 when entering the country. If you are concerned about your item, or are planning to order goods in excess of $100, it is worth it to check with the Customs Office at the port of entry to confirm any extra taxes.

Any extra taxes or duty on your shipment will either be paid at your door when the mailman drops it off, or the package may be held at your local post office and you will need to go pick it up and pay any applicable fees in person.

DX has several different pages for European, American and Australian customers, which seem to be warehouses on first glance but are actually only websites with products which might be particularly interesting for the certain customers and which can be shipped quickly via Intl Bridge (interesting for US-American visitors, Europeans get their order via Post NL/Royal Mail and Australians via TOLL Global Express). The products will arrive quite fast but will still be shipped from China, meaning you might still have to pay VAT and fees.

SPECIAL FEATURES

You earn a point for every $10 spent. Ten points can be exchanged for $1. For every review and helpful tips on the forum, you receive extra points. You might also earn extra points for a “pro review”, that is a review on a blog (most of the time a private blog) where you rate a product honestly and potential customers of Dealextreme get the chance to read about an item before ordering.

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